Return and Exchange Policy
Thank you for shopping with us at ziarat. We want to ensure your complete satisfaction with your purchase, and we have outlined our return and exchange policy below. Please read the following information carefully:
- *Return and Exchange Timeframe*:
You can apply for a return or exchange within 3 days of your purchase.
– Products/items can be exchanged if they are incorrect, incomplete, defective, or damaged.
– All exchange requests must be made within 3 days of delivery.
– For return customer bear the return shipping charges with courier and we ll give refund but deduct 30% of amount.
- *Return Eligibility*:
– Items must be unworn, unwashed, undamaged, and unused.
– All original tags must be attached for a return to be accepted.
- *Exchange Availability*:
– Exchanges are subject to stock availability at the time of processing.
- *Return & Exchange Procedure*:
To initiate a return or exchange, please follow these steps:
– Take a picture of the defective part of the item.
– Pack the item securely in the original packaging.
– Email us at [ziaratoffical@gamil.com] with the picture of the defective part and your request for return or exchange.
– We will provide you with the return address.
– Visit your local courier service and send the package to us.
- *Courier Charges*:
– The buyer is responsible for the return courier charges.
- *Refunds*:
– Once we receive your return package and receive your bank account information or other means of refund, we will process your refund within 3 business days.
– For bank transfers, please allow an additional 2 to 4 business days for the refund amount to be credited to your bank account.
We are committed to ensuring your satisfaction with your shopping experience. If you have any questions or need further assistance regarding returns or exchanges, please feel free to contact our customer service team at [ziaratoffical@gamil.com]. Thank you for choosing ziarat.store, and we look forward to serving you again in the future.